Privacy Policy
Little Hearts Occupational Therapy is committed to protecting the privacy and confidentiality of personal and health information collected through the referral form and during service delivery.
This policy explains how information is collected, used, stored, and shared in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and AHPRA professional standards.
Collection of Personal Information
Through this referral form, Little Hearts Occupational Therapy may collect personal and health information about a child and their family, including (but not limited to):
child’s name, date of birth, and contact details
parent or guardian contact information
referral details and presenting concerns
relevant background, medical, developmental, or educational information
This information is collected only where necessary to:
respond to the referral or enquiry
determine service suitability and availability
provide safe, ethical, and effective occupational therapy services
Use of Information
Information collected through this referral form may be used for:
contacting families or referrers regarding services
intake, screening, and service planning
assessment, intervention, and progress monitoring
preparation of reports and recommendations (with consent)
administrative, billing, and NDIS-related purposes
Information will only be used for purposes directly related to the delivery of occupational therapy services.
Disclosure of Information
Personal information will not be shared with third parties without consent, except where:
disclosure is required or authorised by law
there is a serious concern for the safety or wellbeing of a child or others
disclosure is necessary to prevent harm or respond to an emergency
In such circumstances, information may be shared with relevant authorities, including:
Department of Communities (Child Protection)
WA Police
emergency services
NDIS Quality and Safeguards Commission
Where consent has been provided, information may also be shared with relevant professionals involved in the child’s care, such as schools, allied health providers, medical practitioners, or NDIS representatives.
Storage and Security of Information
Little Hearts Occupational Therapy takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using:
secure electronic practice management systems (including Splose & Cliniko)
password-protected devices and accounts
Access to information is limited to authorised personnel only.
Electronic Communication
By submitting this referral form, you acknowledge that communication may occur via phone, email, or secure electronic systems. While all reasonable precautions are taken, electronic communication carries some inherent privacy risks.
Access and Correction
You may request access to, or correction of, personal information held by Little Hearts Occupational Therapy at any time by contacting the practice directly.
Consent
By submitting this referral form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as outlined above.
Formal consent for therapy services and information sharing will be obtained prior to the commencement of occupational therapy services.
Contact Details
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Little Hearts Occupational Therapy
Phone: 0410 305 652
Email: littleheartsot@gmail.com
ABN: 66 293 662 975